Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Shipping & Delivery
- All orders are shipped on business days (Monday to Friday) excluding holidays. For overnight service, orders must be submitted Monday-Friday by 11AM EST. Overnight orders placed on Thursday after 11AM through Friday 11AM EST will arrive on Monday. Overnight delivery orders placed on Friday after 11AM EST and over the weekend will arrive on Tuesday. Once your credit card is authorized, you will receive a confirmation email from us. In general, you will receive your order within 3 - 10 business days. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. We are unable to ship to PO Box and military addresses. You can select to send a package to: 1. Billing Address– the same address as your billing address for your credit card 2. Shipping Address– an alternate address for you
- Privacy & Security
- Pyrate Style makes every reasonable effort to protect your personal information. To that end we do not sell, trade or rent your personal information to others. We are committed to protecting your privacy. We use information we collect on the site to make shopping at pyratestyle as simple as possible and to enhance your overall experience.
- Returns & Replacements
- Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unworn and in perfect condition. Packing slips are required for all returns. Indicate on the back of your invoice form the reason of your return so we can serve you better in the future. We recommend you to send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please phone or email us Monday – Friday (except holidays) between 10AM – 6 PM PST.
- Ordering
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Order by mail, phone, e-mail or in person. Our toll-free order number is 1-800-321-2900; for customer service or general information, call 360-458-6778. If you order by mail, be sure to fill in the order form completely; include order number and how many you want of each. If your order requires more space, use another sheet of paper or a photo copy of the order form. Include your phone number on all orders. Minimum order $10.00. Mail order/internet/catalog/Store prices may vary. Due to the changing world situation, Please confirm price and availability before ordering. All sales final.PAYMENT: Bank Checks/Money Orders process first-personal checks add a 2 week delay for clearing. Credit cards are accepted (V/MC). For credit card orders, include the card number and expiration date. To avoid small order fee, charge at least $10.00. No COD orders. Cash, gold and silver accepted at the store. Cancelled order fees apply. If you are unsure Call us. Small order fee ( under $10.00 ) is $10.00.
- Order by phone, e-mail or online. To order by phone call Soren directly 702.812.8345; If you order by mail, be sure to fill in the order form completely; include order number and how many you want of each. If your order requires more space, use another sheet of paper or a photo copy of the order form. Include your phone number on all orders. Minimum order $100.00. Mail order/internet/catalog/Store prices may vary. Due to the changing world situation, Please confirm price and availability before ordering.
- Payment, Pricing & Promotions
- From time to time you may receive promotional offers from the store via email or direct mail. These prices may change and vary from time to time. When making a purchase, you can either purchase online using our secure paypal portal, or by calling Soren directly at the number listed above.
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